Refund policy

At Charpend , we are committed to providing high-quality beauty, fashion and wellness products. We understand that sometimes an item may not meet your expectations, and we are here to assist with returns and refunds in accordance with the policy outlined below.

        1. Order Processing & Shipping Time

  • All products have a processing and delivery waiting period of 7 - 10 working days before they are dispatched at our facility.

  • Once completed, orders are inspected and shipped to customers

  • You will receive a tracking number once your order has been dispatched.

    2. Returns Eligibility

    We accept returns and exchanges under the following conditions:
    ✔ The item must be unused, unopened, and in its original packaging.
    ✔ Return requests must be submitted within 7 days of receiving the order.
    ✔ The product must not be a final sale or a custom-made item (e.g., personalized wigs, skincare blends, or hygiene-sensitive products).
    ✔ Hair extensions, wigs, and beauty tools must not be worn, altered, or styled to qualify for a return.

    Non-Returnable Items:
    ❌ Used or opened skincare, haircare, or cosmetic products (due to hygiene reasons).
    ❌ Gift cards and digital products.
    ❌ Discounted or clearance items.

    3. Refunds & Exchanges

    Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed within 5-7 business days via the original payment method.

    • Shipping fees are non-refundable.

    Exchanges: If you received the wrong item or a defective product, we will exchange it for the correct one at no additional shipping cost.

    Damaged or Incorrect Items:

    • If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.

    4. Return Process

    1️⃣ Submit a Return Request: Email us at info@charpend.com with your order number and reason for return.
    2️⃣ Receive Return Instructions: Our team will review your request and provide return shipping details.
    3️⃣ Ship the Product Back: Return shipping is at the customer's expense unless the product is defective or incorrect.
    4️⃣ Processing & Refund: Once received, we will process the return within 5-7 business days.

    5. Cancellations & Order Changes

    • Orders can only be canceled or modified within 24 hours of purchase.

    • After processing begins, we are unable to cancel or make changes to the order.

    6. Contact Us

    For any return or refund inquiries, please reach out to our customer support team at:
    📩 Email: Info@charpend.com
    📞 Phone: 068 509 5980